SPRING HILL MEDICAL CENTRE WILL BE WORKING CLOSELY WITH OUR PRIMARY CARE NETWORK AND CLINICAL COMMISSIONING GROUP IN ORDER TO PREPARE FOR GENERAL PRACTICE TO CONTRIBUTE TO A POTENTIAL
COVID-19 VACCINATION PROGRAMME WHILST CONTINUING TO DELIVER QUALITY AND CARE TO ALL OUR PATIENTS. WE WOULD LIKE TO GENTLY REMIND YOU OF THE FOLLOWING:
- THE PRACTICE WILL REMAIN OPEN (MON-FRI) – YOU MUST RING THE PRACTICE FIRST ON 01676 540395. PLEASE DO NO NOT ARRIVE WITHOUT A PRE BOOKED APPOINTMENT. PLEASE DO NOT RING BETWEEN 8AM AND 9.30AM FOR ANYTHING OTHER THAN A SAME DAY TELEPHONE TRIAGE APPOINTMENT – OUR PHONE LINES ARE EXTREMELY BUSY AT THAT TIME. WITH REGARDS TO SECONDARY CARE (HOSPITAL APPOINTMENTS, RESULTS, AND MISSED CALLS) YOU NEED TO RING THE HOSPITAL NOT THE PRACTICE.
- WHEN WE RING PATIENTS (CLINICAL AND NON CLINICAL STAFF FOR VARIOUS REASONS) AND DO NOT GET AN ANSWER; WE DOCUMENT IN THE MEDICAL NOTES TO MINIMISE ANY FURTHER ANXIETY FOR PATIENTS WHEN THEY RING BACK.
- VISIT THE GOVERNMENT WEBSITE IF YOU HAVE ANY CONCERNS OVER SHEILDING https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19 AND https://digital.nhs.uk/coronavirus/shielded-patient-list
- IF YOU ARE NOT CLASSED AS EXTREMELY VULNERBALE YOU WILL NOT RECIVE A SHEILDING LETTER FROM THE GOVERNMENT. THIS IS THE UP TO DATE INFORMATION NHS ENGLAND ARE PROVIDING THE PRACTICE.
- HANDS, FACE, SPACE – REMEMBER DO NOT VISIT ANYONE UNLESS FOR SPECIFIC PURPOSES OR IF THEY ARE IN YOUR ‘SUPPORT BUBBLE’. DO NOT ATTEND THE PRACTICE IF YOU HAVE COVID19 SYMPTOMS (NEW/CURRENT).
- SELF ISOLATE IF YOU HAVE TESTED POSITIVE FOR COVID19 AND ARE STILL SYMPTOMATIC – DO NOT PUT OTHERS AT RISK BY LEAVING HOME, RING NHS 111 OR CONTACT THE PRACTICE VIA TELEPHONE OR VISIT OUR WEBSITE FOR UP TO DATE INFORMATION.
- ABUSE IS NO EXCUSE! – THIS IS A WORRYING TIME FOR EVERYONE BUT WE (SPRING HILL MEDICAL CENTRE) ARE STILL WORKING VERY HARD TO HELP ALL OUR PATIENTS AS WE DID ON THE FIRST LOCKDOWN AND AFTER RESTRICTIONS WERE LIFTED TO DELIVER PRIMARY CARE SERVICES. WE ARE EXPERIENCING AN INCREASE IN UNACCEPTABLE BEHAVIOUR FROM PATIENTS AND ZERO TOLERANCE IS IN PLACE. WE ARE DOING THE BEST WE CAN WHILST FACING WINTER PRESSURES INCLUDING THE PANDEMIC.
WE WILL HAVE MORE INFORMATION AFTER NOVEMBER 17th ON THE COVID19 VACCINATION PLAN
WE THANK YOU FOR YOUR PATIENCE.
UPDATED SHIELDING GUIDANCE
Please click here to read the updated guidance for anyone shielding during lockdown.
COVID-19 Community Information Video
We are into the second Wave of the COVID -19 pandemic in Warwickshire and the video link below sets out some of the key information in relation to the:
- Pattern of cases in Warwickshire
- Key Prevention Messages
- Definition of close contact and when to isolate
- Reducing the risk of serious illness
Please take the time to view this video and share with your friends, families and communities and lets work together to DO THE RIGHT THING FOR WARWICKSHIRE!
IN RESPONSE TO MEDIA REGARDING GP PRACTICES PROVIDING COVID19 VACCINATIONS –
- We are expecting Guidance and the new 4th November 2020 standard operating procedures for General practice in the context of coronavirus (COVID-19) FROM NHS ENGLAND including providing COVID19 vaccinations.
- It is unlikely that any COVID19 vaccination will be ready until 2021
- We will communicate and update patients as soon as we have this information from WNCCG
SHIELDING AND 5 November 2020 LOCKDOWN
Update on guidance for clinically extremely vulnerable individuals including children and young people on the SHIELDED PATIENT LIST ONLY
Actions for GPs -
As you will be aware, on 31 October the Government announced new national restrictions to help control the spread of the virus that will apply from 5 November.
The reason we are writing is that the government, advised by the Chief Medical Officer: will be updating the advice and support available for people who are clinically extremely vulnerable alongside the new national restrictions has identified two additional groups of people who should now be considered as clinically extremely vulnerable to COVID-19: - our clinicians are now urgently completing the process of reviewing this list. Practices should also expect contact from parents and guardians and be prepared to respond urgently. We understand that the Government will write to all carers of children and young people on the SPL in the coming days. Given the critical importance of ensuring that children and young people are not following unnecessary restrictions, that letter will ask parents or carers to contact their child’s usual hospital doctor or GP if they have not already heard the outcome of a review.
Important Patient Information
The surgery is currently not a normal working GP surgery.
For any queries please contact Springhill Medical Centre on 01676 540395
Please do not leave repeat scripts or letters at the surgery site as they will not be dealt with.
Sorry for any inconvenience caused.
GALLEY COMMON REMAINS CLOSED.
DO NOT RING OR ATTEND THE BRANCH SURGERY
PATIENT INFORMATION ABOUT COVID19 SEPTEMBER 2020
In order to comply with government guidelines we are working hard to restore activity to usual levels where clinically appropriate, and reach out proactively to clinically vulnerable patients and those whose care may have been delayed due to COVID19.
May we remind patients that we are still continuing with a full telephone triage appointment system.
- Patients are to ring the practice for a same day telephone appointment
- GP’s and Nurses will ring the patient for a telephone consultation
- If the GP or nurse feels the patients’ needs to be seen they will be offered a face to face appointment the same day
- Patients are to arrive at the practice at their given appointment time
- The front door will remind closed and opening to patients who have a booked face to face appointment.
We are also working hard to launch video consultations and on line consultations in addition.
COVID and Children and students returning to school and college
It is vital that children and young people return to school and college, for their educational progress and for their wellbeing and development. School attendance is mandatory from the beginning of the new academic year. If your child has to be sent home from school due to covid19 symptoms DO NOT ring the Practice. Parents or guardians must ring NHS 111 or go on line.
Symptomtic children action list Schools (.pdf, 137KB)
PATIENTS HOW TO CHECK YOUR SYSTEMS
Changes in restrictions September 2020
On 9 September, the government announced upcoming changes to simplify restrictions and ensure the virus is controlled.
These new restrictions take effect from 14 September. They are set out in the law, and the police and other enforcement officers are able to issue penalties to those that don’t comply.
It is critical that everybody observes the following key behaviors:
- HANDS – Wash your hands regularly and for 20 seconds.
- FACE – Wear a face covering in indoor settings where social distancing may be difficult and where you will come into contact with people you do not normally meet.
- SPACE – Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place.
Prescription Ordering Direct service
**PLEASE DO NOT RING THE PRACTICE WITH PRESCRIPTION QUERIES IF YOU USE THE POD SERVICE. PLEASE RING THE POD : 024 7624 6025 between 8am and 5pm, Mon-Fri***
During the coronovirus pandemic the NHS POD has provided a way to order your repeat prescription when GP practices have been working behind closed doors. This means that the service has seen an increase in the volume of calls, whilst staffing levels are fluctuating due to self isolation cases. The call handlers are working extremely hard to answer all calls as soon as they possibly can, so your patience and understanding is really appreciated.
JUNE 2020 – CHANGES TO SPRING HILL MEDICAL CENTRE – COVID19
The surgery is currently making changes to ensure the environment is as safe as possible for patients and staff alike during the Covid-19 pandemic.
Following a recent change in government guidance surrounding the use of face masks in public spaces, you will now be expected to wear a mask when attending the surgery to see a clinician. Children under the age of 11 years old do not need to wear a mask. We recognise that the wearing of a mask is not appropriate for all patients and therefore if you have any concerns about this, please contact the surgery for advice.
Wearing a mask helps to protect those around you. Clinicians will also wear personal protective equipment during your appointment.
You can find out more at keepsafe.org.uk/mask
Attending for an appointment
When you attend the surgery for an appointment you will need to ring the doorbell at the front of the building. It may take a few minutes for the staff to get to the door.
You will be greeted by a patient administrator who will check your temperature prior to entry. Please ensure that you are wearing your mask.
Please ensure that when you sit down you maintain the relevant social distance from others in the practice who are not from your household. When you are called into the consultation room, please avoid touching door handles etc. Please place the information sheet provided to you down on to the chair, showing the 'do not use' warning. This will enable us to effectively clean the chair prior to use by another patient.
If you are attending with a child, please ensure that where possible the child comes with only one parent/guardian and that other siblings remain at home. If you do need to bring siblings to appointments, please discuss this with the relevant clinician prior to attending.
If you have been asked by a clinician to bring a urine sample to the surgery, please ensure this is done in a clean, disposable plastic container. This must be labelled with the name and date of birth with the patient. Please note urine samples will not be accepted if you have not previously been triaged by a clinician.
If you have been asked to bring a urine sample to your appointment, please ensure you do this prior to entering the practice.
You can find out more about collecting a urine sample here; https://www.nhs.uk/common-health-questions/infections/how-should-i-collect-and-store-a-urine-sample/
There are currently no toilet facilities available at the practice except in an emergency situation. Please speak to a patient administrator if you need to use the toilet facilities.
The surgery have recently trialled the use of AccuRx SMS software. This allows clinicians and administrators to contact patients via SMS and is being used for general information purposes but also as a method of data collection. If you receive any messages that you are unsure of please contact the patient administrators for clarification.
When you submit a query to the GP's via reception, you may receive a response to this via AccuRx.
We appreciate your support and patience at this time.