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Important Patient Information

The surgery is currently not a normal working GP surgery.

For any queries please contact Springhill Medical Centre on 01676 540395

Please do not leave repeat scripts or letters at the surgery site as they will not be dealt with.

Sorry for any inconvenience caused.


In order to comply with government guidelines we are working hard to restore activity to usual levels where clinically appropriate, and reach out proactively to clinically vulnerable patients and those whose care may have been delayed due to COVID19.

May we remind patients that we are still continuing with a full telephone triage appointment system.

  • Patients are to ring the practice for a same day telephone appointment
  • GP’s and Nurses will ring the patient for a telephone consultation
  • If the GP or nurse feels the patients’ needs to be seen they will be offered a face to face appointment the same day
  • Patients are to arrive at the practice at their given appointment time
  • The front door will remind closed and opening to patients who have a booked face to face appointment.

We are also working hard to launch video consultations and on line consultations in addition.

COVID and Children and students returning to school and college

It is vital that children and young people return to school and college, for their educational progress and for their wellbeing and development. School attendance is mandatory from the beginning of the new academic year.  If your child has to be sent home from school due to covid19 symptoms DO NOT ring the Practice.  Parents or guardians must ring NHS 111 or go on line.

Symptomtic children action list Schools (.pdf, 137KB)


Changes in restrictions September 2020

On 9 September, the government announced upcoming changes to simplify restrictions and ensure the virus is controlled.

These new restrictions take effect from 14 September. They are set out in the law, and the police and other enforcement officers are able to issue penalties to those that don’t comply.

It is critical that everybody observes the following key behaviors:

  • HANDS – Wash your hands regularly and for 20 seconds.
  • FACE – Wear a face covering in indoor settings where social distancing may be difficult and where you will come into contact with people you do not normally meet.
  • SPACE – Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place.

Prescription Ordering Direct service


During the coronovirus pandemic the NHS POD has provided a way to order your repeat prescription when GP practices have been working behind closed doors. This means that the service has seen an increase in the volume of calls, whilst staffing levels are fluctuating due to self isolation cases. The call handlers are working extremely hard to answer all calls as soon as they possibly can, so your patience and understanding is really appreciated.


The surgery is currently making changes to ensure the environment is as safe as possible for patients and staff alike during the Covid-19 pandemic.

Face masks

Following a recent change in government guidance surrounding the use of face masks in public spaces, you will now be expected to wear a mask when attending the surgery to see a clinician. Children under the age of 11 years old do not need to wear a mask. We recognise that the wearing of a mask is not appropriate for all patients and therefore if you have any concerns about this, please contact the surgery for advice.

Wearing a mask helps to protect those around you. Clinicians will also wear personal protective equipment during your appointment.

You can find out more at

Attending for an appointment

When you attend the surgery for an appointment you will need to ring the doorbell at the front of the building. It may take a few minutes for the staff to get to the door.

You will be greeted by a patient administrator who will check your temperature prior to entry. Please ensure that you are wearing your mask.

Please ensure that when you sit down you maintain the relevant social distance from others in the practice who are not from your household. When you are called into the consultation room, please avoid touching door handles etc. Please place the information sheet provided to you down on to the chair, showing the 'do not use' warning. This will enable us to effectively clean the chair prior to use by another patient.

If you are attending with a child, please ensure that where possible the child comes with only one parent/guardian and that other siblings remain at home. If you do need to bring siblings to appointments, please discuss this with the relevant clinician prior to attending.

Urine samples

If you have been asked by a clinician to bring a urine sample to the surgery, please ensure this is done in a clean, disposable plastic container. This must be labelled with the name and date of birth with the patient. Please note urine samples will not be accepted if you have not previously been triaged by a clinician.

If you have been asked to bring a urine sample to your appointment, please ensure you do this prior to entering the practice.

You can find out more about collecting a urine sample here;

Toilet facilities

There are currently no toilet facilities available at the practice except in an emergency situation. Please speak to a patient administrator if you need to use the toilet facilities.


The surgery have recently trialled the use of AccuRx SMS software. This allows clinicians and administrators to contact patients via SMS and is being used for general information purposes but also as a method of data collection. If you receive any messages that you are unsure of please contact the patient administrators for clarification.


When you submit a query to the GP's via reception, you may receive a response to this via AccuRx.

We appreciate your support and patience at this time.

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