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Emergency eye appointments: new booking system

If you have an urgent eye problem, you can now book an on-the-day telephone consultation via the Eye Emergency Referral service (EERS).

Visit and search Eye Emergency Referral Service to book a telephone consultation.

This is a telephone appointment service for eye emergencies provided by University Hospitals Coventry and Warwickshire. 

You will be spoken to by an expert clinician who will give you specialist advice on the next steps to take.

Please provide a phone number which you can be contacted on for the consultation.

Please also be aware that you will be phoned as close to the allotted time as possible, although at busy times unfortunately there may be a delay.

Please also consider emailing a photograph of your affected eye(s) to so that this may be used during your telephone consultation.

In the event that you feel you cannot wait to speak to someone then you may call 0247 696 4800. This phone line is open 9am-1pm; 1.30pm – 5pm (Monday – Friday excluding bank holidays) and 9am-12pm (Saturday). Waiting times may vary.

In the event of an eye emergency out of hours, please attend the Minor Injuries Unit/Emergency Department.

Travel Vaccine Triage System

If you are planning to travel please give at least weeks' notice.

How do you access travel advice?

  1. Come in to the surgery and collect a travel questionnaire.
  2. The nurse will review your questionnaire and will call you to book an appointment or give you the necessary advice.

This service is available at Springhill and Galley Common. 

Please allow 5 working days for the nurse to contact you.

If you have vaccine records from private clinics please give this information on your questionnaire.

This change has been made to ensure that you're given the correct advice and appointment time for your needs.

Improving Access to Psychological Therapy (IAPT)

IAPT services are for people with mild, moderate and moderate to severe symptoms of anxiety or depression living in Coventry, Solihull and Warwickshire.


The Samaritans are there to listen, no judgement, no pressure, and help you work through what's on your mind. They will never tell you what to do.

Call:116 123 (this number is free to call)



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