Services

Our practice hosts the following services and clinics:

Clinical Pharmacist

Additional InformationClinical pharmacists are experts in medicines and how they are used in the treatment for specific disease areas. Their role is invaluable in helping our doctors and nurses to be able to spend more time with patients while they deal with the majority of medicine-related queries.

Our clinical pharmacists deal with repeat prescriptions, reviews, common minor ailments, urgent medication requests and deal with medication for patients recently discharged from hospital.

Our GPs may ask the clinical pharmacist to get in touch with you if you take lots of medications from time to time. This is to review your symptoms and check they’re still the best medications to be on. Where better, newer alternatives are available, they’ll discuss this with you and your GP.
Requires GP Referral?No

Social Prescriber Link Worker

Additional InformationSocial Prescribing is a non-medical approach to improve people’s overall health and wellbeing.

Social Prescribers support individuals through a holistic, person-centred approach, to access services that are important for that individual. Such as community groups and statutory services which might be run by the council or a local charity, activities and advice services such as housing, financial hardship, isolation and loneliness, bereavement, substance misuse, employment, carers’ support and the management of their physical health.

They connect people to community groups for practical and emotional support. For example, signposting people who have been diagnosed with dementia to local dementia support groups.
Requires GP Referral?No

Care Co-ordinator

Additional InformationCare coordinators provide extra time, capacity, and expertise to support patients in preparing for clinical conversations or in following up discussions with primary care professionals.

They will be supporting patients and their carers who already have a diagnosis and also those who are newly diagnosed. They will offer and signpost carers and patients to the Dementia wellbeing services that are available in their local areas. Their role involves building and maintaining collaborative links with other agencies outside of the NHS that can offer support.

Care coordinators will provide a point of contact for patients if they have any concerns or queries with Dementia support. They will work closely with the Admiral and Dementia Frailty nurse practitioners and the Arden Memory Clinic. They will also work with the GP’s at the surgeries with Dementia reviews.

The care coordinator’s job is to assess, review, plan and respond quickly to the changing needs of the person with dementia. They also support family carers, assessing and addressing their needs, and sharing information and advice with them about dementia.

A Care Coordinator will support patients from the point of diagnosis throughout their journey, ensuring they are treated to evidence based standards in accordance with agreed Care Plans. They will provide a clear and accessible point of contact for guidance, support and navigation, working closely with other health, social care organisations and voluntary agencies. Some of the support patients can expect from a Dementia Care Coordinator includes:

Support pre and post diagnosis
Referrals into appropriate services that help patients and their family
A trusted point of contact within the GP practice
Supporting patients independence and understanding of dementia
Care coordination involves deliberately organizing patient care activities and sharing information among all of the participants concerned with a patient’s care to achieve safer and more effective care.

The care coordinator role will ensure patient health and care planning is timely, efficient, and patient-centred. The role will include responsibilities for the coordination of the patient’s journey through primary care and secondary care. This is achieved by bringing together all the information about a person’s identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person. The care coordination role is embedded within the Primary Care Network Direct Enhanced Service, which aligns to the NHS Long Term Plan’s commitment to make personalised care business as usual across the health and care system.

First Contact Physiotherapist

Additional InformationFirst Contact Physiotherapists (FCPs) are physiotherapists usually based in GP surgeries with an expertise in the assessment and management of musculoskeletal conditions. It involves placing physiotherapists directly into GP practices to treat patients who come into the clinic with musculoskeletal problems. They can help patients with musculoskeletal issues such as back, neck and joint pain by:

-Assessing and diagnosing issues
-Giving expert advice on how best to manage their conditions
-Referring them onto specialist services if necessary.
-First Contact Physiotherapists help people affected by injury, illness or disability through movement and exercise, manual therapy, education and advice. They are also able to provide referrals for patients requiring long-term ongoing physio care.

Patients with MSK conditions bypass the appointment with a GP, and go straight to get help with a specialist physiotherapist. Instead of the traditional method where they are seen by the GP then referred for a physio appointment which can take up to 6 weeks or more.

This makes wait and recovery times shorter, frees up GP appointments, and reduces the need for medication.

They maintain health for people of all ages, helping patients to manage pain and prevent disease.

You may be eligible for an appointment with a physiotherapist for the following problems:

-All soft tissue injuries, sprains, strains or sports injuries – upper and lower limb
-Arthritis – any joint
-Possible problems with muscles, ligaments, tendons or bone, eg tennis elbow, carpal tunnel syndrome, ankle sprains
-Spinal pain including lower back pain, mid-back pain and neck pain
-Spinal-related pain in arms or legs, including nerve symptoms, eg pins and needles or numbness
-Mobility changes
-Post-orthopaedic surgery
-Patients can book an appointment directly with the physiotherapist via the surgery receptionists, which means they won’t need to wait for a referral from a doctor.

For more information on First Contact Physiotherapists please take a look at the following sites.

https://firstcontactpractitioner.org.uk/

https://www.england.nhs.uk/gp/expanding-our-workforce/first-contact-physiotherapists/
Requires GP Referral?No

To attend one of these clinics please ring our reception on 01676 540395.

Extended Hours
Minor Surgery
Joint Injections
Cryotherapy
Coil Removal
IAPT
Midwifery
Phlebotomy
First Contact Practitioner
Retinopathy
Vasectomy services
Contraception
Continence
AAA clinic
Clinical Pharmacists
Social Prescriber
Mental Health Liaison Worker#

Extended Hours

We now offer our patients early morning and late night telephone appointments with our GP's and Nurses at the practice. Please contact the practice if you wish to book an appointment.

Telephone appointment times are Monday to Friday 7:30 - 8:00am and 6:30-7:00pm.

Emergency eye appointments: new booking system

If you have an urgent eye problem, you can now book an on-the-day telephone consultation via the Eye Emergency Referral service (EERS).

Visit uhcw.nhs.uk and search Eye Emergency Referral Service to book a telephone consultation.

This is a telephone appointment service for eye emergencies provided by University Hospitals Coventry and Warwickshire.

You will be spoken to by an expert clinician who will give you specialist advice on the next steps to take.

Please provide a phone number which you can be contacted on for the consultation.

Please also be aware that you will be phoned as close to the allotted time as possible, although at busy times unfortunately there may be a delay.

Please also consider emailing a photograph of your affected eye(s) to EERS@uhcw.nhs.uk so that this may be used during your telephone consultation.

In the event that you feel you cannot wait to speak to someone then you may call 0247 696 4800. This phone line is open 9am-1pm; 1.30pm – 5pm (Monday – Friday excluding bank holidays) and 9am-12pm (Saturday). Waiting times may vary.

In the event of an eye emergency out of hours, please attend the Minor Injuries Unit/Emergency Department.

Travel Vaccine Triage System

If you are planning to travel please give at least weeks' notice.

How do you access travel advice?

Come in to the surgery and collect a travel questionnaire.
The nurse will review your questionnaire and will call you to book an appointment or give you the necessary advice.

This service is available at Springhill and Galley Common.

Please allow 5 working days for the nurse to contact you.

If you have vaccine records from private clinics please give this information on your questionnaire.

This change has been made to ensure that you're given the correct advice and appointment time for your needs.

Improving Access to Psychological Therapy (IAPT)

IAPT services are for people with mild, moderate and moderate to severe symptoms of anxiety or depression living in Coventry, Solihull and Warwickshire.

https://www.covwarkpt.nhs.uk/iapt