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Mental Health Matters

Urgent Mental Health Support

For Urgent Mental Health Support call 0300 200 0011 (calls to this number are free). Click here for more information

Warwickshire Safe Haven

Are you feeling distressed, frightened, overwhelmed, or that things are too much for you?

Don’t know where to turn to get mental health support?

Are your usual sources of support closed?

Warwickshire Safe Haven offers out of hours mental health support to anyone aged 16 or over.

Warwickshire Safe Haven @ Nuneaton

Warwickshire Safe Haven @ Leamington Spa

Mental Health - About this Service

Telephone number: 0300 200 0011
Referral Criteria:  Professional via Central Booking Service, or direct from patient already in our mental health service.
 If you are experiencing problems living with your mental health, our Acute IPU teams will be able to help through a range of Inpatient, Crisis Home Treatment and Acute Day Services.

Inpatient Care

Inpatient services provide specialist services to adults who are experiencing a crisis with their mental health and need treatment and care in a safe and secure environment. Inpatient facilities are based at the Caludon Centre in Coventry, and St. Michael’s in Warwick, will work together, in full partnership with Community Mental Health Teams, to ensure that you receive the right treatment that will help your recovery.

Crisis Home Treatment

The Crisis Home Treatment Team provide care, 24 hours a day, 7 days per week, to adults (16+) who are experiencing a crisis with their mental health. The team will assess your mental health needs and recommend care to be delivered the Community IPU Teams, Acute Day Services IPU or, in some cases, by our Inpatient IPU Teams in Coventry or Warwickshire. Further information will be provided by your care co-ordinator.

Acute Day Services

Acute Day Services are available from our purpose-build facilities based at Fennel Day Unit in Coventry, Cedarwood in South Warwickshire and in Oakwood in North Warwickshire. Each centre is designed to support people who are experiencing a crisis with their mental health and aim provide the most appropriate care within a community setting.

Arden Mental Health Acute Team (AMHAT)

AMHAT offers a psychiatric and risk assessment service in acute healthcare settings, like the Accident and Emergency (A&E) department or wards of local hospitals. This ensures timely care and treatment for patients who have acute mental health issues, when they attend physical healthcare settings, like hospital.

Urgent all-age Mental Health support – provided by Coventry and Warwickshire Partnership NHS Trust: 

Please note: due to the COVID-19 (coronavirus) outbreak, we are currently prioritising our crisis services. We are also providing virtual and telephone assessments where possible.

We have a main telephone number that is operational 24/7, that service users and carers can use.

NHS Mental Health Crisis Service:

Telephone Number: 0300 200 0011 (Hours of operation: 24 hours a day, seven days a week).

Description: This crisis service is aligned to our home treatment team, and when you contact us we will explore with you the nature of your crisis and assess with you if we need to come and visit you at your home. This service is operated by a range of experienced NHS staff and clinicians with specific expertise in crisis and de-escalation interventions. If you call us we will be able to guide you to service offers available to you across Coventry and Warwickshire.

Specific Information for Children and Young People -- Rise Crisis & Home Treatment Team:

 Telephone Number 02476 641 799 (Hours of operation: 8am-8pm)

 Telephone Number 0300 200 0011(Outside of the above core hours)

Description: For urgent calls for children and young people who are experiencing a mental health crisis please contact the Rise Crisis team between 8am-8pm. Outside of these hours an advice-only service is available, enabling support 24-hours a day, 7-days a week. More information about children and young people's mental health can be found on the Rise website here.

The Rise Crisis & Home Treatment team (Coventry & Warwickshire Partnership NHS Trust) provide multi-disciplinary support to children and young people (under 18s) who present in mental health crisis.

Voluntary and Community Sector Support Helpline provided by Mental Health Matters in Coventry and Warwickshire

Telephone Number: 0800 616 171 (Hours of Operation: 24 hours a day, seven days a week).

Website Link:

Description: This confidential helpline provides emotional support to residents in Coventry and Warwickshire and connects you with highly skilled, trained and compassionate staff that can offer you a listening ear and can connect you with a wider network of support provided by the voluntary sector in collaboration with the trust. This service also provides a webchat functionality if you feel speaking with someone over the phone is too difficult.

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