Urgent Mental Health Support
For Urgent Mental Health Support call 111 (calls to this number are free).
Description: This crisis service is aligned to our home treatment team, and when you contact us we will explore with you the nature of your crisis and assess with you if we need to come and visit you at your home. This service is operated by a range of experienced NHS staff and clinicians with specific expertise in crisis and de-escalation interventions. If you call us we will be able to guide you to service offers available to you across Coventry and Warwickshire.
Mental health crisis helplines
If you're in crisis and need to talk right now, there are many helplines staffed by trained people ready to listen. They won't judge you, and could help you make sense of what you're feeling.
Samaritans
To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year. You can call 116 123 (free from any phone), email jo@samaritans.org or visit some branches in person. You can also call the Samaritans Welsh Language Line on 0808 164 0123 (7.00pm to 11.00pm every day).
SANEline
If you're experiencing a mental health problem or supporting someone else, you can call SANEline on 0300 304 7000 (4.30pm to 10.30pm every day).
National Suicide Prevention Helpline UK
Offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on 0800 689 5652 (6.00pm to 3.30am every day).
Campaign Against Living Miserably (CALM)
You can call the CALM on 0800 58 58 58 (5.00pm to midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.
Shout
If you would prefer not to talk but want some mental health support, you could text SHOUT to 85258. Shout offers a confidential 24/7 text service providing support if you are in crisis and need immediate help.
The Mix
If you're under 25, you can call The Mix on 0808 808 4994 (3.00 pm to midnight every day), request support by email using this form on The Mix website or use their crisis text messenger service.
Papyrus HOPELINEUK
If you're under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (weekdays 10.00am to 1.000pm, weekends 2.00pm to 10.00pm and bank holidays 2.00pm to 10.00pm), email pat@papyrus-uk.org or text 07786 209 697.
Nightline
If you're a student, you can look on the Nightline website to see if your university or college offers a night-time listening service. Nightline phone operators are all students too.
Switchboard
If you identify as gay, lesbian, bisexual or transgender, you can call Switchboard on 0300 330 0630 (10.00am to 10.00pm every day), email chris@switchboard.lgbt or use their webchat service. Phone operators all identify as LGBT+.
Helplines Partnership
For more options, visit the Helplines Partnership website for a directory of UK helplines. Mind's Infoline can also help you find services that can support you. If you're outside the UK, the Befrienders Worldwide website has a tool to search by country for emotional support helplines around the world.
Warwickshire Safe Haven
Are you feeling distressed, frightened, overwhelmed, or that things are too much for you?
Don’t know where to turn to get mental health support?
Are your usual sources of support closed?
Warwickshire Safe Haven offers out of hours mental health support to anyone aged 16 or over.
Warwickshire Safe Haven @ Nuneaton (PDF, 253KB)
Warwickshire Safe Haven @ Leamington Spa (PDF, 260KB)
Mental Health - About this Service
Telephone number: 0300 200 0011
Referral Criteria: Professional via Central Booking Service, or direct from patient already in our mental health service.
If you are experiencing problems living with your mental health, our Acute IPU teams will be able to help through a range of Inpatient, Crisis Home Treatment and Acute Day Services.
Inpatient Care
Inpatient services provide specialist services to adults who are experiencing a crisis with their mental health and need treatment and care in a safe and secure environment. Inpatient facilities are based at the Caludon Centre in Coventry, and St. Michael’s in Warwick, will work together, in full partnership with Community Mental Health Teams, to ensure that you receive the right treatment that will help your recovery.
Crisis Home Treatment
The Crisis Home Treatment Team provide care, 24 hours a day, 7 days per week, to adults (16+) who are experiencing a crisis with their mental health. The team will assess your mental health needs and recommend care to be delivered the Community IPU Teams, Acute Day Services IPU or, in some cases, by our Inpatient IPU Teams in Coventry or Warwickshire. Further information will be provided by your care co-ordinator.
Acute Day Services
Acute Day Services are available from our purpose-build facilities based at Fennel Day Unit in Coventry, Cedarwood in South Warwickshire and in Oakwood in North Warwickshire. Each centre is designed to support people who are experiencing a crisis with their mental health and aim provide the most appropriate care within a community setting.
Arden Mental Health Acute Team (AMHAT)
AMHAT offers a psychiatric and risk assessment service in acute healthcare settings, like the Accident and Emergency (A&E) department or wards of local hospitals. This ensures timely care and treatment for patients who have acute mental health issues, when they attend physical healthcare settings, like hospital.
Urgent all-age Mental Health support – provided by Coventry and Warwickshire Partnership NHS Trust:
Please note: due to the COVID-19 (coronavirus) outbreak, we are currently prioritising our crisis services. We are also providing virtual and telephone assessments where possible.
We have a main telephone number that is operational 24/7, that service users and carers can use.
NHS Mental Health Crisis Service:
Telephone Number: 0300 200 0011 (Hours of operation: 24 hours a day, seven days a week).
Description: This crisis service is aligned to our home treatment team, and when you contact us we will explore with you the nature of your crisis and assess with you if we need to come and visit you at your home. This service is operated by a range of experienced NHS staff and clinicians with specific expertise in crisis and de-escalation interventions. If you call us we will be able to guide you to service offers available to you across Coventry and Warwickshire.
Kooth
Free, safe and anonymous mental health support.
Your local NHS is providing free counselling, group support and self-help tools for young people through kooth.com. It’s completely anonymous and you can sign up without any referral.
Download the Kooth Flyer for more information (PDF, 307KB)