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Coventry and Warwickshire CCG
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Call 111 - When it is less urgent than 999

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Optician (NHS)

Any eye problems

Dentist (NHS)

Any issues with teeth, mouth ulcers, abscesses

Pharmacy (NHS)

(Minor ailments)

Acne, Athletes foot, Backache, Bites and Stings, Chicken Pox, Cold sores, Colic, Conjunctivitis, Constipation, Coughs and Colds, Diarrhoea, Dry Eyes, Earache (less than 3 days), Haemorrhoids, Hay fever, Headlice, Indigestion, Mouth ulcers, Nappy rash, Oral Thrush, Ringworm, Scabies, Sore throat, Teething, Threadworms, UTI, Vaginal Thrush.

NHS 111

When to use 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.  You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you will:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
  • be told how to get any medicine you need
  • get self-care advice


GP (GP Practice)

Acute new onset rash, Chest Infection, Acute severe back pain, Concerns over children, Earache (for more than 3 days) Children with tummy pain, Heart Palpitations (not chest pain), Pregnancy (vomiting, pain or bleeding), Severe depression, Severe new headache, Suicidal thoughts, Testicular lumps/pain, Unwell child with high fever

Practice Nurse (GP Practice)

Asthma, Contraception, COPD, Diabetes, Heart Disease, Hypertension, UTI (if the pharmacy cant help)

Community Links Worker (social Prescriber)

Childcare, Social issues, Housing/Benefits, Homelessness, Relationship/Sexual Issues, Smoking, Exercise, Wellbeing, Anxiety and Stress, Bereavement

Mental Health (NHS and charities)

Urgent Mental Health Support

For Urgent Mental Health Support call 0300 200 0011 (calls to this number are free). 

NHS Mental Health Crisis Service: Telephone Number: 0300 200 0011 (Hours of operation: 24 hours a day, seven days a week).

Specific Information for Children and Young People - Rise Crisis & Home Treatment Team:

Telephone Number 02476 641 799 (Hours of operation: 8am-8pm)

Telephone Number 0300 200 0011(Outside of the above core hours)

Voluntary and Community Sector Support Helpline provided by Mental Health Matters in Coventry and Warwickshire

Telephone Number: 0800 616 171 (Hours of Operation: 24 hours a day, seven days a week).


Acute new onset chest pain, Difficulty breathing including rapid shortness of breath, Unconscious, Stroke, Fitting, Floppy ill child, Severe bleeding, Spinal injury, Severe allergic reaction, Head injury, Broken bones, Poisoning, Burns/scalds, Traumatic Injury, Road Traffic Accident, Sprain (unable to use limb), Nose bleed for longer than 20 minutes.



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Local Services, Let D B Devall Funeral Directors Ltd Jelly Beans Nurture Nursery