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Call 111 - When it is less urgent than 999

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Patients are to call NHS Prescription Ordering Direct (POD) on 024 7624 6025 between 8am and 5pm, Mon-Fri for repeat medication.

Patients must allow 4 working days for repeat prescriptions - Saturday and Sunday are not classed as working days.

The Pod are currently inducting new staff that should help with the increase in demand. I can advise that the current call waiting time is less than 1 minute.

Patients can also go online at to request a call back.

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