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Call 111 - When it is less urgent than 999

Surgery Times

 

Between the hours of 8.00am and 9.30am Monday to Friday patients are to ring the practice to make appointments only.  (OPTION 1)  for anything else please contact the practice after 9.30am as our phone lines are extremely busy.

Between the hours of 12.30-1.30pm Monday to Friday we have an emergency line for emergencies only.  This is a direct line.  All NHS personnel can access this line.  Please email: warnoccg.springhillmc@nhs.net  and provide your details.

warnoccg.springhillmc@nhs.net This email inbox is checked regularly from 9am-4pm. If your email is urgent please call us on 01676 540 395

If you are a patient and want to book an appointment or have a query we will not pick this up through email and you will need to contact reception on 01676 540 395.  Our phone lines are extremely busy from 8am to 10am Monday to Friday with patients wanting a same day telephone triage appointment.

If you have any prescription queries you must contact prescription ordering direct. 02476 246025

Please be patient when arriving at the Practice; we are answering the telephones and we will open the front door as soon as we can.

Opening Hours - Spring Hill Medical Centre

Monday - 08:30 - 12:30, 13:30 - 18:30 (telephone lines operate from 08:00 Monday to Friday)
Tuesday - 08:30 - 12:30, 13:30 - 18:30
Wednesday - 08:30 - 12:30, 13:30 - 18:30
Thursday - 08:30 - 12:30, 13:30 - 18:30
Friday - 08:30 - 12:30, 13:30 - 18:30

Each day the phones are switched to emergency service at 17.30. When the surgery is closed at 18.30, patients must contact NHS 111 by calling the telephone number 111.

The Practice Secretaries are available between 1.30pm and 4pm Monday to Friday.

Opening Hours - Galley Common Medical Centre (Branch Site)

GALLEY COMMON MEDICAL CENTRE IS CLOSED UNTIL FURTHER NOTICE AS PREMISES BEING UTILISED BY NORTH WARWICKSHIRE CCG

Monday - 08:30 - 11:30, 13:30 - 16:30 (telephone lines operate from 08:00 Monday to Friday)
Tuesday - 08:30 - 11:30, 13:30 - 16:30
Wednesday - 08:30 - 11:30, 13:30 - 16:30
Thursday - 08:30 - 11:30, 13:30 - 16:30
Friday - 08:30 - 11:30, 13:30 - 17:30

When the surgery is closed at 16:30, patients are to ring Spring Hill. After 18:30 patients must contact NHS 111 by calling the telephone number 111.


Extended Access

This surgery offers appointments to see a GP or Nurse in the evening or at weekends.

Patients can request a routine appointment at reception and choose to be seen in our Extended Access Hub in Nuneaton.

Appointments are available Monday to Friday between 6.30pm and 9.30pm and on Saturday and Sunday mornings.

For more information, please visit the Chancery Lane Surgery website who will be providing this service - https://chancerylane.warwickshire.nhs.uk


When to dial 999: responding to emergencies. Urgent and emergency care services in England

At some point, most people will either witness or be involved in an accident or experience a medical emergency. Knowing what to do next and who to call can potentially save lives.

Life-threatening emergencies

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

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